Make sure you assign a static IP address or use DHCP reservations to statically address the TRENDnet camera. In your Router, forward the HTTP and RTSP ports to the camera. By default the HTTP port is TCP port 80 and the RTSP port is TCP port 554. If you set a static IP address on the camera please ensure your Router is configured as the default gateway and that you assign a DNS address to the camera. From a remote location you will use your Router's WAN IP address to access the camera. If the TCP port is something other than 80, you will need to append the port number to the address with a colon then the port number. For example, https://500.87.985.30:81