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There are 7 questions found in this category:

  1. What operating systems are supported by my adapter?
    Operating system support is located in the product specifications. You can find detailed product specifications on our website under the Products section. ...
  2. Why am I connecting at lower speeds than what the adapter supports?
    The switch, router, or other network appliance you are connecting to must also support the same specifications to take full advantage of the adapters capabilities. For example, if you are connecting to a fast Ethernet switch you will only connect at 100Mbps and if you connect to a gigabit switch you...
  3. Where can I find detailed specifications for the adapter?
    You can find detailed product specifications on our website under the Products section.
  4. What speeds are supported with this adapter?
    The adapter is capable of speeds up to 10Gbps when connected to a 10Gbps device using Cat6a or higher Ethernet cables....
  5. What type of Ethernet cable should I be using for 10G?
    For 10G connections up to 100 meters (328 ft.) you will need to use Category 6a cables. You can use Category 6 cables for distances up to 55 meters (180 ft.)...
  6. What can I do if my PC does not recognize the adapter?
    If the adapter is not detected by the PC make sure that it is seated firmly and properly into a PCIe 3.0 x4 interface slot and try a different slot....
  7. What can I check if Wake-on-LAN is not working?
    Confirm that the link light is on when the system is powered off. If there is no link light, then there is no way for the TEG-10GECTX to receive the magic packet to wake the system. Check your BIOS settings to ensure WoL is enabled. Make sure the PC you are sending the magic packet from can ...