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Browse TV-IP312 Questions
There are 29 questions found in this category:

  1. How to setup the Internet Camera for Remote Viewing over the Internet
    OverviewPlease ensure you have followed the quick installation guide and have the camera setup and accessible on your home/office network. The following instructions are going to outline how to make a SecurView camera accessible over the Internet. We will start by assigning a unique static IP addres...
  2. How can I access the saved files (images) on the USB memory stick?
    The files cannot be accessed through the camera. Dismount the USB memory stick from the camera and connect it to your computer....
  3. My USB stick is FAT formatted but still is not being recognized (does not mount) by the TV-IP312 (w).
    The USB page does not automatically update, press Control + F5 simultaneously to refresh the page.
  4. My USB stick is not being recognized by the TV-IP312 (w).
    The USB stick may not be formatted in FAT, to check connect USB stick to your computer. Go to My Computer right click on the USB stick go to Properties look for File System....
  5. Can I shut off the IR lights when not in use?
    Yes.  Log into the camera and click on Setup>Basic>System.   Under the IR LED section select "Off". ...
  6. Can I save video to my Network Storage Device?
    Log into the camera and click on Setup then click on Event Server>Network Storage on the left hand side.   Enter your Samba server information here.  After applying the Samba server information click on Event Config on the left hand side.   You have two options, Motion Detection and Scheduled...
  7. I am unable to use the FTP and email option. When using "test" I get the message Test Failed!! Error:
    The camera must be configured properly to have Internet access.  This includes making sure you have entered a valid default gateway address for the camera and valid DNS server entries to ensure it can resolve names. Unfortunately the camera does not support SSL.  If the email provider requires SSL...
  8. Will my camera work with other software?
    TRENDnet offers TREDnet VortexIP, an advanced Server-based IP camera management software solution designed for small, medium and large enterprise applications and packed full of advanced security features. You can find more information regarding TRENDnet VortexIP here. https://www.TRENDnet.com/pr...
  9. Can I use SecurView with cameras that use IPView Pro?
    Unfortunately the cameras from different families do not share a common application and cannot be used together.  SecurView cameras will not function in IPView Pro and vice versa. We do offer TRENDnet VortexIP as a software solution for our cameras.  You can find information regarding TRENDnet Vort...
  10. What ports do I need to open in my router or firewall to view the camera from a remote location?
    By default the camera uses TCP port 80. Forward this port in your router or firewall to the camera.
  11. Can I use SecurView with a Mac?
    Unfortunately SecurView is not compatible with Macintosh operating systems.
  12. How can I setup the camera using a Macintosh?
    The camera can be configured from a Macintosh through its web-based configuration page.  The camera's web configuration page can be reached by entering its IP address into a web browser.  For example, if the IP address is 192.168.10.30 you would access it by opening your web browser and entering htt...
  13. How can I configure my TV-IP312 (w) through the web-based configuration?
     The camera's web configuration page can be reached by entering its IP address into a web browser.  For example, if the IP address is 192.168.10.30 you would access it by opening Internet Explorer and entering https://192.168.10.30 into the address line....
  14. What is the default IP address of my TV-IP312 (w)?
    The camera by default is configured to receive an IP address via DHCP. If it is unable to receive an IP address via DHCP it will default to 192.168.10.30. ...
  15. How do I setup motion detected recording?
    Log into the camera and click on Setup.  Click on Motion Detect on the left hand side.  On this page you can setup two motion detection windows.   Under "Window" you can select either 1 or 2.  Place a check in "Enable" to turn on motion detection.    You can adjust the threshold for each window indi...
  16. How do I upgrade the firmware of my camera?
    "Warning: Firmware upgrade failure may permanently damage the unit and cause it to malfunction. Do not interrupt the firmware upgrade process by disconnecting it from the network or unplugging its power from the power outlet once the firmware upgrade process has begun. Never perform a firmware upg...
  17. Can my TV-IP312 (w) series camera use Power over Ethernet?
    The TV-IP312 (w) is not a PoE device.  However, you can use an injector and splitter combination for a PoE solution.    Injector: TPE-101i https://www.TRENDnet.com/products/product-detail.asp?prod=105_TPE-101I Splitter: TPE-102s https://www.TRENDnet.com/products/product-detail.asp?prod=100_TPE...
  18. How do I configure my camera to email snapshots?
    Log into the camera and click on Setup then click on Event Server>Email on the left hand side.   Enter your email server and user information here.  After applying the email server information click on Event Config on the left hand side.   You have two options, Motion Detection and Schedule...
  19. How do I configure my camera to upload snapshots to an FTP server?
    Log into the camera and click on Setup then click on Event Server>FTP on the left hand side.   Enter your FTP server information here.  After applying the FTP server information click on Event Config on the left hand side.   You have two options, Motion Detection and Scheduled uploading.  You...
  20. How do I view the TV-IP312 (w)’s image using SecurView?
    Once you have the camera configured on your network start SecurView.  Click on the "Settings" button then click on the "Add Camera" button.  It will search your network for any supported cameras and display a list of them.  Highlight the camera you want to view in SecurView then click "Add Camera". ...
  21. Which web browsers will allow me to view the video from a TV-IP312 (w)?
    The supported browsers are Internet Explorer 6.0 or above.
  22. What are the minimum system requirements for the SecurView software?
    Please refer to our Camera Helper to determine what hardware specs would be recommended for the amount of cameras and frame rate you require. https://TRENDnet.com/camerahelper...
  23. How do I reset my TV-IP312 (w) back to factory defaults?
    Press and hold in the reset button on the back of the camera for approximately 10 seconds while the power is on to restore the factory default settings. ...
  24. What do the LED’s on the front of the camera represent?
    The top LED is a power light. It should be a steady orange light when power is applied to the camera. The bottom LED is a link light. It should be green and blinking when sending and receiving data. ...
  25. How do I set a password on my TV-IP312 (w) and create user accounts?
    Log into the camera by entering the camera's IP address into your browser.  The default IP address is https://192.168.10.30.  The default username and password are both "admin". Once you have logged into the camera do the following. -Click Setup -Click Basic>User You can define the ...
  26. How do I connect my TV-IP312 (w) to my wireless network?
    Log into the camera by entering the camera's IP address into your browser.  The default IP address is https://192.168.10.30.  The default username and password are both "admin". Once you have logged into the camera do the following. -Click Setup. -Click Network>Wireless. -Click the Si...
  27. Does the TV-IP312 (w) support Dynamic DNS and what are the uses of it?
    Yes, the camera does support DDNS (Dynamic DNS).     Dynamic DNS services will allow you to maintain a single hostname for the camera, even if your ISP changes your WAN IP address.  The camera will update the DDNS record to reflect the new IP address.  This ensures that each time you go to the hostn...
  28. How can I view the TV-IP312 (w) remotely if it’s behind a router?
    You will need to forward the port that the camera is using in the router to the camera.   By default this is TCP port 80.  From a remote location you would enter in the public or WAN IP address of your router into your browser or add it to SecurView using the public IP address.  Refer to your rou...
  29. What are the recommended system specs for SecurView?
    Due to the heavy load placed on the CPU TRENDnet does not recommend running CPU usage over 70%. With the following computer specs we would recommend no more than 6 cameras. Intel Core Duo 2.5GHz, 2GB Memory, Nvidia GeForce 7100 256MB, 640 x 320 VGA view With higher system specs you can run...