TRENDnet Online Store FAQs
Ordering Information
Check your order by logging in to your account or by contacting us.
We accept Visa®, Mastercard®, and American Express®.
Yes. For verification purposes, you must enter your billing address exactly as it appears on your credit card statement.
The charge for your order will appear on your credit card statement as "TRENDnet Inc".
No. Currently we only accept Visa®, Mastercard®, and American Express®.
We only charge sales tax on orders shipping to California.
A copy of your invoice can be obtained by logging into your account.
Shipping Information
Orders will be shipped 1-2 business days from initial order date. You may check the order status by logging into your account. We will also send you an e-mail when your order has shipped.
Your tracking information may be obtained by logging into your account. An e-mail will also be sent to you for confirmation with the tracking number when the order has left our warehouse.
Currently we only ship to the continental USA, Alaska, Hawaii, and AFO. We do not ship to Puerto Rico.
No. We will not ship to PO Boxes or APO/FP military addresses. If a PO Box or APO/FPO military address is entered, it may result in the cancellation of your order.
Refund Information
We offer a 30-day money back guarantee. There is no return and no refund for software products. Shipping and Handling fees are non-refundable.
To request a refund, please locate your order number and contact customer service for a refund.
Your refund credit will appear on your credit card within 5-7 business days.
Technical Support
For assistance with your product, please contact our tech support team either by phone or online help.
You may register your product through our product registration portal.
Yes. Our premium support will cover all your electronic questions with plans starting from $39.99. For more information please visit our premium website.
Privacy Policy
Click here to view our privacy policy.