The TEW-737HRE is not connecting to my existing wireless network. What should I check for?

Please check your wireless Router’s wireless settings, including the wireless network name (SSID), encryption type and encryption key. Match these settings on the TEW-737HRE.

Also, check the wireless Router and see if you have enabled additional security functions, e.g. MAC Address filters, Access Control Lists and client isolation features. These could prevent the TEW-737HRE from connecting to the Router and/or access the Internet. If you do not know how to check these settings, please contact the Router’s manufacturer.

If you are using any type of mixed mode encryption values (e.g. Auto WPA/WPA2), please try using WPA2 AES only. Please note that after making this change on the Router, you may also need to update the security setting on your wireless client devices (e.g. tablet, smartphone, wireless computer).

Change the Cipher Type on the TEW-737HRE to AES from Auto as well.

FAQ ID: 3056
Created: 12/17/2013
Modified: 12/17/2013
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