My computer does not list any drives? What should I do?
Access your device manager and ensure it is installed properly. To access the Device Manager on Windows 7 and Vista, click on Start and type in “device manager” then press enter.  Double click on Universal Serial Bus controllers.  Ensure that the USB Mass Storage Device is listed without a...
 
How do I format my new hard drive with the TU3-SA?
For Windows 7/Vista, right click on Computer or My Computer and select Manage. When the Computer Management screen appears, click on Disk Management. Right click on the hard drive and click New Simple Volume. Follow the New Simple Volume wizard and then click Finish. For Windows XP, go to ...
 
My Computer does not recognize the TU3-SA. What should I do?
Verify that the computer meets the minimum requirements. 2.5” or 3.5” SATA I/II Hard Drive USB Port: 3.0, 2.0, 1.1 Note: Hard Drive is NOT included.  Ensure that you have securely connected the power adapter into the unit and have connected the power cord into a known working power ou...