General Troubleshooting
 If the PL LED is red indicating good quality only, try plugging the TPL-401E into another available wall power outlet to check if you can obtain better connection quality. Use a pin or paperclip and push and hold the Reset button for 1 second on each TPL-401E powerline adapter. All LEDs will...
 
How many TPL-401E adapters can I use in a single network?
You can have a total of 64 units.  Only 16 units are recommended on a single network.  Additional adapters may decrease performance. Please reference the items below if you continue to experience difficulty with installing and using your TPL-401E 500Mbps Powerline AV Adapter. Try power cycli...
 
What do the LED’s on the TPL-401E indicate?
Power (PWR) Off – Power Off Solid Green – Power On Powerline (PL) Off – No powerline link Solid Green – Successful powerline link (Connection quality: Best) Blinking Green – Activity Solid Amber – Successful powerline link (Connection quality: Better) Blinking Amber – Activity...
 
How do I reset the TPL-401E?
Reset the TPL-401E by pressing and holding in the reset button for approximately 10 seconds. The default network ID is HomePlugAV. You can synchronize the power line devices again by pressing and holding the sync button for 3 seconds on each unit. ...
 
I’m not getting a connection through the TPL-401E. What should I do?
Ensure you do not have the TPL-401E units connected to surge protectors or to any outlet with appliances. Please also ensure the units are connected to outlets within the same circuit breaker box. Reset the units and ensure they are configured with the same Network ID or use the sync button to co...