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KB Questions
How to setup the Internet Camera for Remote Viewing over the Internet
How can I access the saved files (images) on the USB memory stick?
My USB stick is FAT formatted but still is not being recognized (does not mount) by the TV-IP312 (w).
My USB stick is not being recognized by the TV-IP312 (w).
Can I shut off the IR lights when not in use?
Can I save video to my Network Storage Device?
I am unable to use the FTP and email option. When using "test" I get the message Test Failed!! Error:
Will my camera work with other software?
Can I use SecurView with cameras that use IPView Pro?
What ports do I need to open in my router or firewall to view the camera from a remote location?
Can I use SecurView with a Mac?
How can I setup the camera using a Macintosh?
How can I configure my TV-IP312 (w) through the web-based configuration?
What is the default IP address of my TV-IP312 (w)?
How do I setup motion detected recording?
How do I upgrade the firmware of my camera?
Can my TV-IP312 (w) series camera use Power over Ethernet?
How do I configure my camera to email snapshots?
How do I configure my camera to upload snapshots to an FTP server?
How do I view the TV-IP312 (w)’s image using SecurView?
Which web browsers will allow me to view the video from a TV-IP312 (w)?
What are the minimum system requirements for the SecurView software?
How do I reset my TV-IP312 (w) back to factory defaults?
What do the LED’s on the front of the camera represent?
How do I set a password on my TV-IP312 (w) and create user accounts?
How do I connect my TV-IP312 (w) to my wireless network?
Does the TV-IP312 (w) support Dynamic DNS and what are the uses of it?
How can I view the TV-IP312 (w) remotely if it’s behind a router?
What are the recommended system specs for SecurView?
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Knowledgebase Home Page > Internet Camera > TV-IP312W
How do I upgrade the firmware of my camera?

"Warning:
Firmware upgrade failure may permanently damage the unit and cause it to malfunction. Do not interrupt the firmware upgrade process by disconnecting it from the network or unplugging its power from the power outlet once the firmware upgrade process has begun. Never perform a firmware upgrade over wireless connections or via remote access connections. If the items listed in the release notes do not address an issue you are experiencing, please do not upgrade the firmware.

Note:
It is highly recommend that you do factory reset after a firmware upgrade. If you would like to keep your original settings; please back up your configuration file first before performing the firmware upgrade.  Please see “How to Back Up Configuration File” & “How to Restore Configuration File” sections below for instructions.

Firmware Upgrade

1. Download the firmware file from www.trendnet.com/downloads. Save the firmware on your computer and extract it. The firmware file name ends with a .pck extension.
2. Go to Internet Explorer and type in the IP address of your camera.  The default IP address is http://192.168.10.30
3. Enter the username & password.  By default, the username & password are both “admin”.
4. Click Setup
5. Click Tools
6. Check the firmware version first. Click Browse to choose the firmware file.
Once the firmware has been selected, click Update.

7. Wait 30 seconds for the device reboot.
8. After 30 seconds, click Tools again to check the firmware version.
9. Click Factory Reset. Your firmware upgrade is now completed.  You can use IP Setup Utility to reset the camera’s IP address.

How to Back Up Configuration File
1. Click Setup
2. Click Tools
3. Click Get the backup file
4. Click Save
5. Browse to your desire destination, then click Save.
6. Click Close. Your configuration is now successfully backed up.

How to restore your back up file
1. Click Setup
2. Click Tools
3. In Configuration section, Click Browse
4. Select the config.cfg file then click Open
5. Click Restore
6. Wait 30 seconds for the device reboot.



Knowledgebase ID
1918
Created: 7/13/2009
Modified: 7/13/2009
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